This research paper analyses the case management process and case management principles. Case management is the process through which managers avail health and human services to their clients. It has various phases that cater for clients’ needs. These phases are screening, assessing, stratifying risk, planning, implementing, following up, transitioning, communicating post-transition, and evaluation. The clients are usually a patient, injured worker, beneficiary, or healthcare consumer of any age group. Additionally, clients’ support systems are also included. Support systems are individuals directly or indirectly taking part in the client’s care example, clergy. On the other hand, the caregiver is an individual responsible for taking care of the client in-home setting. There are various challenges in case management.
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CASE MANAGEMENT PRINCIPLES IN A THERAPEUTIC SETTING
The case management process is a practice within the human and health services profession. In one way or another, each person directly or indirectly benefits from healthcare services. This is especially when professionals, caregivers, and case managers efficiently and effectively respond to a client’s care cases. Case management principles include the following. The interdependency of case management to other professions and disciplines. Secondly, it is guided by the guidelines of justice and autonomy. Therefore, it aims at providing the wellness of clients. Thirdly, the diversity of case managers. They originate from different professions; nursing, social work, rehabilitation, and counseling. Additionally, it centers on providing client support.
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THE CHALLENGES OF CASE MANAGEMENT
Case managers have many roles to play in providing support services to clients. In the course of their duty, they undergo various challenges and limitations. The following are the challenges of case management. The unavailability of resources for operating client cases makes the process inefficient. The resources are in terms of financial and human resources. This is because the acquisition and retention of qualified managers are challenging to agencies. Secondly, the length of service eligibility is another challenge. Case managers find convincing clients to participate in lengthy investigations difficult. Thirdly high staff turnover affects the case management process. This results from work overload and underpayment of staff.
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