This 4000-word paper will focus on service improvement and business performance. In the hospitality industry, quality services are key. Additionally, business performance depends on the quality of services provided to customers. Therefore, quality services and business performance go hand in hand in ensuring a good reputation in the hospitality industry. While drafting the report, we have to follow some main sections which should be fulfilled, and you should bare this in mind when
producing your work. Therefore, we should consider what will happen in each section before writing.
Since our work is to get good feedback from our instructor, we should remember that higher marks are attained through using and critically analyzing academic references, coupled with more interpretation by the author (YOU!). Critical analysis is key in any piece of writing. Hence we should extensively rely on credible form sources such as peer-reviewed articles. To do this, we can follow the recommended structure below.
▪ Introduction:
Your introduction should indicate the focus that you intend to adopt
to answer the question set, in this section, we should introduce our topic, service improvement, and business performance, and clearly distinguish between the two terms. This way, our readers will understand how service improvement and business performance are important in the hospitality industry. It would be wise to provide a few examples of services that fall under the hospitality industry. https://www.youtube.com/watch?v=qkU3uwWyAn8
▪ Main body – discuss 3-4 themes/topics.
In this section, the best way to critically provide and analyze themes and the topic is by extensively relying on current sources that focuses on quality improvement in the hospitality industry. This is necessary because the hospitality industry is currently very competitive. You are encouraged to incorporate and apply relevant theoretical models in your discussion, and it is expected that strong evidence of independent reading, in particular, a good range of contemporary journal material, should be incorporated into your report to support clear lines of argument.
Service improvement and business performance.
For a quality piece of writing, your References should underpin lines of argument. The use of charts, tables, and other visual material, etc. is encouraged as it is evidence of your individual research. If possible, posters and PowerPoint presentations can be attached alongside the final report. Please be aware that if used, these resources must be presented professionally and according to the Harvard Referencing requirements. Hint: In Harvard referencing, Author, year, and, if possible, the page number should be provided while doing in-text citations.
▪ Synthesis and evaluation of your discussion, including conclusions emerging
o Clear reasoned conclusions, which sum up the key points, answer the question set
and offer your final judgment are encouraged
▪ Recommendations
▪ References
Please follow the Harvard Referencing requirements in the text and do attach a reference list at
the end of your work. A note on the presentation of the report. As a general ‘rule of thumb,’ all assessments should:
• Be typewritten or word processed
• Have 1.5 spacing and 12pt text
• Make use of Arial of Times New Roman fonts as easier to read
• Be checked for Grammar and Spelling
service improvement and business performance.
Assessment Brief Service Improvement and Business Performance in Hospitality 7HO514
Description of the assessment
Assessment Weighting: 100% Coursework CW1: 100% Learning Outcomes 1 and 2 Acting as a consultant, you will work on investigating a real problem faced by a hospitality organisation. This could be the organisation you are currently working on or one that you are familiar with. You will then write a report that critically evaluates the strategic functional approach adopted by that organisation towards its operations and make recommendations for improvement based on current theory, and practice and in anticipation of future industry trends. (Report: 4000 words + 10%).
Service Improvement and Business Performance
Service Improvement and Business Performance. 7HO514 quality
