Managing workplace conflict properly is essential for effective conflict resolution. Primarily, workplace conflict is inevitable when employees of various backgrounds and different work styles work together for a common purpose. Conflict portrays itself in different ways such as insults, noncooperation, bullying, and anger. Moreover, its causes may range from personality clashes and misunderstanding communication to organizational mismanagement. Furthermore, the negative effects of workplace conflict can include work disruptions, a decrease in productivity project failure, absenteeism, termination, and turnover. Therefore, an organization requires effective conflict resolution strategies to handle such situations.
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THE TIPS FOR MANAGING WORKPLACE CONFLICT
When managing workplace conflict, it is important to understand that conflict is natural and happens in every ongoing relationship. Moreover, conflict is a sign of a need for change, an opportunity for growth, and a new understanding. Furthermore, in effective conflict resolution, it is important to remain calm to decrease the intensity of the problem. Additionally, when managing conflict, people should stop placing blame on each other and take ownership of the problem. The best way of taking ownership of the problem is recognizing that regardless of the past, it is crucial to create a plan to address the present conflict. Also, they should commit to work together and listen to each other for a common purpose of resolving the conflict.
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THE STEPS TO EFFECTIVE CONFLICT RESOLUTION
The main aim of conflict resolution is to get disputing parties back to working together towards a common purpose. The process of effective conflict resolution begins with the clarification of the disagreement. Moreover, it involves getting into the heart of the conflict. Fundamentally, this step aims to get both sides to agree on what the disagreement is. When managing workplace conflict, it is important to obtain as much information as possible on each’s side point of view at this stage. The next step is establishing a common goal for both parties. Furthermore, in this step, both parties agree on what they desire to be the outcome of the conflict.
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