Managing people at various performance management levels can be quite challenging for organizations. The levels can be strategic, operational, or individual. Therefore, organizations require to come up with strategic measures to ensure effectiveness to promote productivity in the labor force. Strategic performance management involves dealing with how to achieve long-term organizational objectives. Here, managers formulate and plan on the best way to implement strategic decisions. Managers must also align strategic management with the objectives of operational performance management at the operational level. For the longest time in history, organizations continue to measure performance at the individual level. It is the most basic level that forms the foundation for all organizational activities.
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OBJECTIVES OF OPERATIONAL PERFORMANCE
This section provides details concerning the objectives of operational performance in the bid to achieve corporate strategies. One of the objectives is the speed at which an organization delivers products to customers while generating sales quotes. This is the implementation level for the decisions made during strategic performance management. Another objective is to produce the best quality products in the market. This relates to the performance and conformance of the products to suit customer specifications. Costs are central to the performance of the entire organization. They are crucial to all performance management levels and form part of the main objectives at the operational level. This level entails monitoring and controlling the strategic objectives.
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CHARACTERISTICS OF GOOD PERFORMANCE GOALS
Decision-makers have to be accurate enough during strategic performance management to achieve the best results. The key to assessing program effectiveness is measuring the right things. Performance measures should capture the most important aspects of a program’s mission and priorities. The goals at all performance management levels should include performance measures and targets, with the primary focus being the outcomes and long-term targets. Great performance goals also emphasize quality over quantity. Quality assurance is one of the primary objectives of operational performance. The best performance goals also value the importance of budgeting in business, especially given the dynamic nature of the business environment.
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