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ETHICS IN MARKETING AND BUILDING CUSTOMER LOYALTY

Fundamentally, observing ethics in marketing is essential for building customer loyalty. Primarily, ethics in marketing entails a collection of principles of right conduct that shape the decisions that a business makes. Moreover, practicing ethics involves the deliberate application of standards of fairness or moral rights and wrongs to marketing decision-making. Furthermore, in the market economy, a business acts in what it believes to be its own best interest. When a business behaves ethically, customers develop a more positive attitude towards its products and services. However, when the marketing practices depart from the standards that society considers acceptable, the market process becomes less efficient.

THE IMPORTANCE OF ETHICS IN MARKETING

Primarily, ethics in marketing leads to an increase in a business’s market share. It enhances brand value hence ensuring long-term success. Moreover, ethical principles put the business on its right way towards accomplishing both long-term and short-term goals. Furthermore, ethics help in building customer loyalty. They enable a company to win the trust, loyalty, and confidence of consumers. Resultantly, this increases the revenue that the company earns from the sale of its products and services. Ethics allow a company to acquire good financial partners that can help it to grow.

SIMPLE WAYS OF BUILDING CUSTOMER LOYALTY

When building customer loyalty, a business should work to improve its customer experience. Additionally, it should pay attention to its customers and identify any areas that it can improve on to improve their experience. Moreover, it is crucial to determine the best communication channels to keep in touch with customers. The ability to communicate easily helps to build trust and loyalty among the customers. Furthermore, observing ethics in marketing helps to increase the loyalty of customers to the products and services of a brand.

Read more on simple ways of building customer loyalty at;

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