This essay discusses the forms of business communication and barriers to business communication. Business Communication is the exchange of information within and outside an organization. Providentially, there are various forms of business communication. Firstly, internal communication is within an organization, while external communication is within and beyond an organization. Secondly, based on structure, formal communication is according to fixed rules, whereas informal communication is through unofficial lines. Thirdly, based on the communication medium, written communication is in written form. Verbal communication is through words, while non-verbal communication is through physical movements. Lastly, based on information flow, vertical is between superiors and subordinates, whereas horizontal is between employees of equal level. However, there are barriers to business communication. Effective communication is the foundation of a successful organization to carry out activities smoothly.
THE BARRIERS TO BUSINESS COMMUNICATION
The barriers to business communication are external and internal forces that impede the flow of communication. They interrupt or block communication or prevent mutual understanding. Firstly, External factors include semantic barriers that occur when words and symbols fail to convey the intended meanings. Secondly, psychological factors are the prime barriers in inter-personal forms of communication. They include a lack of receiver’s attention, perceptual barrier, Loss by transmission, and distrust of communicator. Thirdly, organizational barriers constitute ineffective organization policy, poor relationship between management and employees, complex organization structure, and information overload. Lastly, personal barriers include an unfavorable attitude of superiors, fear of challenge to authority, lack of confidence in subordinates, unwillingness to communicate, and lack of proper incentive and motivation by employees. Fortunately, there are several approaches to overcoming these barriers.
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METHOD OF OVERCOMING THE BARRIERS TO BUSINESS COMMUNICATION
The various methods of overcoming business communication barriers might ensure smooth and effective communication. Firstly, the communicator should disclose full and precise information. Secondly, mutual trust within the business environment encourages people to communicate honestly with one another. Thirdly, the use of appropriate language is essential for comprehension by the receiver. Fourthly proper inter-personal relationships between superiors and subordinates are vital for all forms of business communication. Fifthly, mutual understanding between the receiver and the sender ensures understanding each other’s perspectives. Also, listening attentively and carefully, elimination of perceptual differences and simple organizational structure are essential for effective communication. Lastly, managers should avoid information overload, give constructive feedback, and proper media selection. In conclusion, it is primary for managers to overcome the different barriers since effective communication is vital for the successful functioning of organizations.
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