This dissertation examines the causes of conflict and conflict resolution techniques in the workplace. Conflict is the occurrence of a disagreement between two or more parties. Before resolving any conflict, determining the cause is usually essential. Understanding the origin of the conflict gives a better approach to reaching resolution decisions. The causes of conflicts include the following. One, conflicting resources between parties due to the scarcity of these resources at workplaces. Secondly, conflicting styles due to different preferences in the mode of undertaking tasks. Thirdly, the conflicting perception of what organization goals are. Moreover, the difference in personal values leads to conflict when some perceive that their values are better than others. This dissertation also analyses the benefits of conflict resolution.
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CONFLICT RESOLUTION TECHNIQUES IN THE WORKPLACE
Addressing conflict in the workplace is inevitable for managers in different management positions. Therefore, comprehending the causes of conflict and the resolution is critically essential for them. Managers are tasked with having emotional intelligence and empathy as one of their traits. These are very important for the resolution of conflicts in organizations. The conflict resolution techniques include the following. Avoidance of blaming a single party for the root cause of the conflict by maintaining neutrality. Secondly, preceding winning or proving a point of being right is essential in resolving conflict. Thirdly, examining your emotion before conflict resolution is important for improving communication and getting the root cause. Moreover, having face-to-face meetings helps in understanding the parties’ emotions, thus facilitating a smooth resolution process.
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THE BENEFITS OF CONFLICT RESOLUTION
Teaching effective conflict resolution techniques requires a lot of commitment and resources. Creating an understanding of why conflict resolution is essential for the easing of the process. When people get this understanding, they acquire the motivation to learn about the techniques. The following are some of the benefits of conflict resolution. One is the building of healthy, sustainable relationships among individuals. As a result, allows for constructive change occurring by helping people in working out their differences. Secondly, it allows for the achievement of goals within the prescribed target time. Thirdly, it enhances commitment between conflicting parties when they deal with problems together. Fourthly, conflict resolution generates new ways of handling conflicts in case of their reoccurrence in the future.
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